I accept payment via direct checkout or PayPal.

As each item is personalised for you (apart from cards) I ask for payment up front

I AM:
In the UK and international shipping can occasionally take up to 25 working days from dispatch.

MAKING:
+ All my items are handmade to order
+ All my items are bespoke, no two orders are the same (apart from cards)
+ An order can take up to three weeks to make before dispatching (please see individual listings) but I aim to turn it around as soon as possible
+ For multiple orders it may take longer depending on the volume
+ All items come gift wrapped

SHIPPING:
+ UK: All items, apart from greeting cards and decorations, are sent by second class signed for post, delivery 2-4 days from dispatch. First class signed for post upgrade available at checkout
+ Europe: tracked delivery (apart from greeting cards and decorations): approximately 5-10 days from dispatch, sometimes longer
+ Worldwide: tracked delivery (apart from greeting cards and decorations): approximately 7-15 days from dispatch, sometimes longer. UPS Express upgrade available at checkout for a 2-4 day delivery from dispatch.

Please note:
+ These shipping times are estimates, based on information from the postal services.
+ Once I dispatch your item, I have no influence over shipping times. From this point, it is the responsibility of the postal services to deliver your package.

Custom Charges
+ Orders may be subject to customs charges in your country, these are payable by yourself.

Lost packages:
+ In the rare event that a package goes missing, it is not classified as lost until 25 working days after being sent. I appreciate your patience whilst we work together to sort the situation out.

Stolen packages:
+ In the rare event your parcel is confirmed as delivered via the postal tracking service, yet you have not personally received it, this is Mail Theft and you need to report it to the police in order to get a crime reference number. Once you have given me this number, I will either refund you or make your order again depending on your preference.

❤ CUSTOM:
I am happy to create custom products. If you'd like something different to what you see please send me a message.

❤ MADE ESPECIALLY FOR YOU:
Each item is one of a kind, there is no set pattern to the decorative layout of the product. The decor and colour may differ from the photos depending on the stock being used, the shape of the letter or number and your screen.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

INFORMATION I COLLECT
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

WHY I NEED YOU INFORMATION AND HOW I USE IT
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

INFORMATION SHARING AND DISCLOSURE
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

DATA RETENTION
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for up to five years.

TRANSFERS OF PERSONAL INFORMATION OUTSIDE THE EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

YOUR RIGHTS
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

HOW TO CONTACT ME
For purposes of EU data protection law, I, Analisa Moore, am the data controller of your personal information. If you have any questions or concerns, you may contact me at analisamoore [!at] yahoo.co.uk Alternately, you may send a letter to me at: 64 Malden Road, London NW5 4DA